Website:
embee.co.in
Job details:
Job Title – D365 L2 Consultant
Location – Thane
Experience – 2+ years
Following is the JD for L2 Support MS Dynamic.
Core Responsibilities
- Incident & Problem Management: Provide Level 2 support to resolve complex functional and technical issues in D365 (Sales, Customer Service, Finance, Supply Chain).
- Configuration & Customization: Maintain and update system configurations, including entities, forms, views, dashboards, and workflows.
- Power Platform Support: Support and maintain Canvas Apps, Model-driven Apps, Power Automate flows, Power BI reports, and Dataverse.
- System Maintenance: Manage system updates, wave updates, and patch deployments, ensuring minimal disruption.
- Integration & Data Management: Monitor data interfaces, integrations (e.g., with Azure, SharePoint), and troubleshoot data synchronization issues.
- Collaboration: Act as a liaison between business users, IT, and vendors to analyze requirements and implement changes.
- Documentation: Maintain knowledge base articles, standard operating procedures (SOPs), and root cause analysis (RCA) documentation.
Required Technical Skills
- Dynamics 365 Expertise: Strong functional and technical understanding of D365 CE (CRM) or F&SCM (ERP).
- Power Platform & Dataverse: Proficiency in Power Apps, Power Automate, and Dataverse.
- Technical Troubleshooting: Experience with debugging, analyzing logs, and SQL for data investigation.
- Integration Tools: Experience with Data Management Framework, API integrations, Telephony, IVR and middleware.
- ITSM Tools: Experience with ticketing systems like Dynamics 365 Customer Service, Zoho Desk or others.
- Analytics : Reports and Dashboard creation using Power BI, DAX and SQL.
Qualifications & Experience
- Experience: 2–5+ years of experience in Application Support, specifically in MS Dynamics 365.
- Education: Bachelor’s degree in Computer Science, IT, or a related field.
- Certifications: Good to have Microsoft Dynamics 365 certifications (e.g., MB-210, MB-230, PL-200).
- Soft Skills: Strong analytical, communication, and documentation skills.
Location: Mumbai - EMBI, Mumbai, Maharashtra, India
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