Tetherfi
Website:
tetherfi.com
Job details:
Job Title: Technical Consultant
Location – India (Mangalore / Bangalore)
Experience: 2 to 5 years
About Tetherfi:
At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centred approach to help businesses evolve from thinking digital to being digital.
The Right Individual:
We are looking for a technically strong fresher who will support cloud infrastructure and contact centre (voice) platform operations. The role involves implementation of new solutions in enterprise, cloud environments for large clients in the contact-centre domain.
Key Responsibilities:
- Cloud infrastructure: Design and manage AWS-based infrastructure that includes EC2, S3, Autoscaling group, RDS, ElastiCache, CloudWatch, Route53, ALB, security group, etc.
- Automate infra using CloudFormation.
- Configuring Web Servers, proxies, Load balancers.
- Deploy scalable micro-service architecture-based components using platforms such as Docker, Podman, Kubernetes.
- Managing Client interactions.
- Deploying & managing high quality solutions in the contact-centre domain .
- Voice infrastructure basics with VoIP, SIP, RTP, WebRTC based solutions.
- Implementing AI-driven solutions and managing it.
- Managing Databases [MySQL, MS-SQL, RDS systems, REDIS, ElastiCache].
- Call flow design and troubleshooting.
- Integration of contact centre with backend APIs.
- Implementing health checks.
- Incident troubleshooting & root cause analysis.
- Ensure high availability and failover strategies.
Strongly Preferred:
- Experience handling voice stack infra.
- Knowledge of API integrations for telephony.
- Experience scaling real-time systems.
- Exposure to high concurrency systems.
- Knowledge of load balancing for voice workloads.
Required Skills:
- Strong Linux admin experience.
- Hands-on AWS production experience.
- Experience with contact centre or telecom systems.
- Good networking fundamentals.
- Docker & CI/CD experience.
- Shell scripting (mandatory).
- Basic Python scripting ability.
- Understanding of secure infra design.
Click on Apply to know more.