Nokia
Website:
nokia.com
Job details:
Job Description
As a Technical Care Specialist, you will deliver advanced, proactive technical support for broadband and IP network solutions by diagnosing and resolving complex technical issues, collaborating closely with R&D and cross-functional teams, performing in-depth root cause analysis, documenting findings and solutions, sharing technical knowledge, optimizing network performance, and continuously improving service quality to ensure reliable operations and exceptional customer satisfaction.
How You Will Contribute And What You Will Learn
- Work independently using best practices and industry knowledge to address business and technical challenges.
- Lead or contribute to small-scale technical projects with minimal risk and resource requirements.
- Assist subject matter experts with advanced troubleshooting, including system-level tracing, debugging, and protocol analysis.
- Identify, reproduce, and document defects, and collaborate closely with R&D teams to ensure timely resolution.
- Engage with customers on complex technical issues by providing effective workarounds and clear technical guidance.
- Ensure compliance with SLA timelines for escalated cases and follow emergency processes when required.
- Contribute to root cause analysis (RCA) activities and participate in the preparation of technical reports.
- Create, review, and maintain technical documentation, guidelines, and knowledge base articles to support continuous learning and efficient issue resolution.
Key Skills And Experience
You have:
- Bachelor’s degree in Engineering with 5 to 8 years of relevant work experience.
- Strong understanding of broadband access technologies, including GPON, XGS-PON, SD-WAN, FWA, and related solutions.
- Solid knowledge of IP networking (IPv4/IPv6) and protocols such as SIP, IGMP, SNMP, SNTP, DHCP, PPPoE, and ERPS.
- Hands-on experience in troubleshooting, diagnostics, and root cause analysis (RCA) within live customer environments.
- Proficiency in UNIX/Linux systems and the use of network and system analysis support tools.
It would be nice if you also had:
- Excellent analytical, communication, and customer-focused skills, with the ability to perform effectively under pressure in 24×7 support environments.
- Basic programming or scripting knowledge in Python, Java, and JavaScript, with familiarity in SQL/MariaDB and web technologies.
- Experience with Nokia products such as Lightspan, Altiplano (SD-WAN), ISAM 7302/7330/7360, and management systems including 5520 AMS, 5529 APC, IDM, OAD, SDC, and NA 5530.
About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia .
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
About The Team
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Click on Apply to know more.