Jobgether
Website:
jobgether.com
Job details:
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager in India.
In this role, you will act as the key technical bridge across implementation and customer success functions, ensuring enterprise clients experience seamless onboarding and long-term platform success. You will own the backend technical setup of client environments, including integrations, data flows, and system configurations, while ensuring accuracy and scalability from day one. The position requires close collaboration with implementation managers and customer success teams to translate business needs into robust technical solutions. You will also support post-launch operations by resolving configuration challenges, enhancing integrations, and maintaining data integrity. In addition, you will play a critical role in enabling reporting and analytics that drive client insights and engagement outcomes. This is a high-impact role in a fast-paced SaaS environment where technical depth and client-facing communication are equally important.
Accountabilities
- Lead and coordinate complex technical implementation workstreams, ensuring timely delivery of integrations, configurations, and go-live milestones.
- Manage backend setups including SSO configurations (Azure, Okta), API integrations, and HRIS data synchronization.
- Validate and test integrations with external tools such as MS Teams, Slack, and Zoom to ensure seamless deployment.
- Translate client requirements into scalable backend configurations in collaboration with implementation and customer success teams.
- Provide ongoing technical support for customer success teams, including platform configuration updates and issue resolution.
- Own reporting and analytics delivery, ensuring data accuracy and generating insights on engagement and ROI.
- Develop custom reporting solutions when standard outputs do not meet client requirements.
Requirements
You bring strong experience in technical SaaS environments, combining implementation expertise with client-facing communication skills. You are highly structured, detail-oriented, and comfortable managing multiple technical workstreams simultaneously. You thrive in problem-solving scenarios and can explain complex technical concepts in a clear, business-friendly way.
- 3+ years of experience in Technical Account Management, Implementation, or Technical Support in a SaaS environment
- Strong understanding of SSO (Azure, Okta), APIs, data integration, and system configurations
- Experience working with data management and reporting tools (Excel and/or similar platforms)
- Proven ability to manage multiple complex technical projects and enterprise-level deployments
- Strong communication skills to bridge technical and non-technical stakeholders
- Analytical mindset with ability to interpret data and provide actionable insights
- High level of resilience and ability to perform under pressure and tight deadlines
- Experience with ERP/CRM systems and enterprise integrations is a plus
Benefits
- Competitive salary package aligned with experience (₹12-18 LPA range)
- Remote-first work setup within India
- Opportunity to work with enterprise SaaS clients and complex technical ecosystems
- Exposure to advanced integrations, APIs, and modern SaaS infrastructure
- High-impact role connecting implementation, customer success, and engineering teams
- Fast-paced environment with strong ownership and autonomy
- Opportunities to grow technical and client-facing expertise in a scaling organization
How Jobgether Works
We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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