Tech Support Specialist

Website: agilegridsolution.com
Job details:
About The Company

NKlusive, a distinguished division of NK Realtors, operates as an exclusive intermediary specializing in premium and luxury homes. NK Realtors, with a legacy spanning over 40 years, is one of the largest vertically integrated real estate service providers in India. Headquartered in Kolkata, the company is renowned for its employee-centric approach, fostering a culture of growth, innovation, and excellence. As the real estate industry stands on the cusp of significant expansion over the next two decades, NKlusive offers a unique platform for professionals to build and advance their careers within a reputable and dynamic organization.

About The Role

We are seeking a dedicated and technically skilled Tech Support Specialist to join our team at NKlusive. In this role, you will be responsible for providing comprehensive technical support across hardware, software, and network systems, ensuring seamless operations within our organization. Your expertise will help maintain the integrity and efficiency of our IT infrastructure, supporting our team in delivering exceptional service to our clients. This position offers an excellent opportunity for individuals passionate about technology and customer support to grow within a prestigious real estate organization that values innovation and professionalism.

Qualifications

The ideal candidate will possess a graduation or post-graduation degree in any stream. Candidates should have between 1 to 3 years of relevant experience in a similar technical support role. A strong understanding of computer hardware, networking, and operating systems is essential. Basic knowledge of IT infrastructure management, troubleshooting skills, and familiarity with tools such as Microsoft Office 365 and Azure are preferred. Fluency in English and Hindi is mandatory, along with excellent communication and problem-solving abilities. The ability to work independently as well as collaboratively in a team environment is crucial for success in this role.

Responsibilities

• Provide technical assistance and support for hardware, software, and networking issues encountered by staff and management.
• Install, configure, and maintain computer systems, printers, and other IT infrastructure components.
• Troubleshoot and resolve system errors promptly to minimize downtime and ensure operational efficiency.
• Perform routine maintenance tasks, including system updates and backups, to optimize performance and security.
• Manage network connectivity, including LAN/WAN setup, troubleshooting, and ensuring reliable internet and intranet access.
• Support and manage Microsoft Office 365 and Azure environments to facilitate smooth business operations.
• Coordinate with external vendors for hardware repairs, replacements, and warranty claims as necessary.
• Maintain accurate records of IT assets, including hardware inventory, software licenses, and maintenance logs.
  
  

Benefits

At NKlusive, we believe in recognizing and rewarding our employees' dedication and expertise. The compensation package is aligned with industry standards and includes incentives, provident fund contributions, statutory bonuses, and comprehensive medical benefits. Additionally, employees enjoy travel allowances and opportunities for professional development within a supportive work environment. We prioritize work-life balance and provide a platform for continuous learning and career advancement, ensuring our team members are motivated and engaged.

Equal Opportunity

NKlusive is an equal opportunity employer committed to fostering an inclusive workplace. We value diversity and do not discriminate based on race, gender, age, religion, disability, or any other protected characteristic. We encourage applications from all qualified individuals who are eager to contribute to our organization’s success and growth. Our hiring decisions are based solely on merit, skills, and experience, ensuring a fair and equitable process for all candidates.

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