Tech Support cum Customer Support Executive

Dreamtime Learning

Website: dreamtimelearningschool.com
Job details:

🚨 We’re Hiring | Tech Support cum Customer Support Executive (Remote)

Dreamtime Learning Online School is looking for a dynamic and tech-savvy professional to join our growing team and support students, parents, and teachers in delivering a seamless online learning experience.

📍 Work Mode: Remote (Work From Home)

💼 Role: Tech Support cum Customer Support Executive

💰 Salary: Up to ₹3 LPA (Including PF)

💵 Take Home: Approx. ₹21,200/month

🔹 Key Responsibilities

✅ Provide technical support during online classes (LMS, Zoom, Google Meet)

✅ Assist with login, connectivity, audio/video & platform issues

✅ Handle parent & student queries via calls, email, and chat

✅ Ensure smooth student onboarding and learning access

✅ Coordinate with academic, admissions & tech teams

✅ Maintain CRM records and resolve support tickets efficiently

✅ Identify opportunities for upselling school programs, add-on courses, and services based on student needs

✅ Support retention and parent engagement through proactive communication

🔹 Requirements

✔ Laptop with stable high-speed internet (Mandatory)

✔ Fluent communication in English & Hindi

✔ Basic technical troubleshooting knowledge

✔ Strong customer handling, communication & persuasion skills

✔ Ability to explain programs confidently and support upselling conversations

✔ Experience in EdTech/Customer Support preferred

🌟 Join us in building the future of online schooling and creating meaningful learning experiences for students across India.

📩 Interested candidates can share their CV at:

• talent@dreamtimelearning.com

Click on Apply to know more.