Voice Process

Are you looking to kickstart your career in a dynamic and fast-growing industry? We have an exciting opportunity for you to join our team as a Customer Service Associate. As a fresher, this is your chance to gain valuable experience and develop essential skills in the BPO sector. Tech Mahindra hiring Under-Graduate/Graduate and Fresher/Experience candidates who are willing to join immediately for the position of Customer Support voice process. Job Designation : Voice Process Qualification : Any Graduate Experience : Freshers Salary : Upto 3 LPA Skill Set : Good customer handling skills. Working knowledge of MS Office applications. Basic computer knowledge. Need immediate joiners. Good analytical and problem solving skills. Should be flexible to WFO (Work from Office) Should be flexible to work in Rotational shifts (Including night shifts) Need immediate joiners. Excellent English language skills (verbal and written). Job Description : Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Overseeing the customer service process. Resolving customer complaints brought to your attention. Establishing a positive relationship with all clients and customers in person. Handling customer concerns and complaints in a timely manner. Interview Structure – HR round Yes (over video call and Aadhar is mandatory for WFO) Typing Test Min 25WPM/90% accuracy Training, Operations RoundYes Client Round Yes Documents Required – Aadhar Card (Complete Date of Birth) – Mandatory Pan Card – Mandatory Education Marks sheets – 10th, 12th, Mandatory Experience Letter, Offer Letter, Pay slips (last 3 months) – Applicable for Experience Candidates