Technical Support - Service Desk

This position is designed for fresh graduates who are enthusiastic about beginning their career in IT support. The Service Desk role is at the core of any IT support ecosystem. In this role, you'll be the first point of contact for users who need help with IT issues. That means you'll be solving problems, guiding users, and ensuring smooth operations across various platforms. It's a great opportunity to build foundational skills in troubleshooting, incident management, and customer service—skills that will serve you throughout your tech career. As a Service Desk professional at Tech Mahindra, you'll be the go-to person for IT support needs. Your responsibilities will include: Handling inbound technical support requests from customers via phone and email. Providing timely resolutions for hardware, software, and network-related queries. Logging incidents and managing tickets using the organization's service desk tools. Following standard operating procedures to escalate unresolved issues to relevant departments. Ensuring high levels of customer satisfaction through excellent communication and technical problem-solving. Working in shifts as part of a 24/7 operational support model. You'll be trained on the job and supported by experienced team leads and managers to help you grow your skills and confidence.

Tech Mahindra is a globally recognized technology consulting and IT services company under the Mahindra Group. With operations in over 90 countries and a workforce of more than 150,000 professionals, Tech Mahindra partners with some of the world's top brands to deliver cutting-edge digital transformation solutions. The company is known for its strong work culture, continuous learning opportunities, and commitment to innovation. From AI and cloud computing to cybersecurity and customer experience, Tech Mahindra plays a key role in shaping the digital landscape of the future.