Service Desk – International Voice (Technical Support)

Tech Mahindra Hiring for Service Desk – International Voice (Technical Support). Employment Type: Full Time, Permanent. Work from Office/Rotational Shift/off/Both side Transportation Provided. Job Responsibilities: Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software. Eligibility Criteria: Freshers with only Excellent communication skills are preferred. Experience with Min 6 months to 5 years of experience into Technical support for voice are preferred. Should have Excellent Communication Skills with Good Technical Knowledge. Only Immediate joiners are preferred. Desired Skills: Should Aware of PC/Laptop troubleshooting Both Hardware & Software. Knowledge of networking and support, VPN, Active Directory. Key Skills: Outlook Configuration. Service Desk. Technical Support. Technical Voice Process. International Voice. Troubleshooting Skills. VPN Configuration. International Technical Support. Troubleshooting.

Tech Mahindra is a leading provider of digital transformation, consulting and business reengineering services and solutions. It is a subsidiary of Mahindra & Mahindra Ltd. and part of the Mahindra Group.