About the role
Are you a fresher ready to launch your career in the BPO industry? Tech Mahindra is hiring enthusiastic individuals for the role of Associate – Customer Support (Voice Process). If you have strong communication skills and a passion for customer service, this opportunity is for you!
Job Role: Associate – Voice Process
Qualification: 12th Pass / Any Graduate
Experience: Freshers welcome
Salary: Up to ₹2.5 LPA
Job Location: Rajarhat, Kolkata
Work Timings: 24×7 rotational shifts (6 days working, 1 rotational week off)
Age Limit: Maximum 40 years
Job Responsibilities:
Handle customer queries and complaints over voice calls.
Offer timely and effective solutions.
Maintain positive relationships with customers.
Ensure quick resolution and follow-up on issues.
Support the customer service team in daily operations.
Eligibility Criteria:
Excellent communication skills in English and Hindi (both are mandatory).
Minimum qualification: Higher Secondary (12th pass).
Typing speed of minimum 25 WPM with 90% accuracy.
Willing to work in rotational shifts and weekends.
Freshers can apply.
Immediate joiners preferred.