Katzion a GlobalLogic Company
Website:
katzion.com
Job details:
Role: Salesforce Service Cloud Technical Lead (Immediate Joiners)
Location: Hyderabad, Telangana (On-site/Hybrid)
Experience: 8+ Years
Employment Type: Full-Time
Role Summary
We are looking for a hands-on Technical Lead to drive the end-to-end delivery of complex Salesforce Service Cloud solutions. You will be the bridge between business requirements and technical execution, leading a team of developers while ensuring the architecture is scalable, secure, and optimized. The ideal candidate has a deep mastery of the Service Cloud ecosystem and a proven track record of leading large-scale enterprise implementations.
Key Responsibilities
- Technical Leadership: Lead a team of 5–8 developers and admins; conduct rigorous code reviews and enforce best practices (Bulkification, Error Handling, Modular Design).
- Solution Architecture: Design end-to-end service solutions, including Case Management, Omni-Channel, Knowledge Management, and Entitlements.
- Modern Service Features: Lead the implementation of Agentforce (AI Agents), Einstein Bots, and Service Cloud Voice (integrations with Amazon Connect or Genesys).
- Custom Development: Architect and build complex components using Lightning Web Components (LWC) and Advanced Apex (Asynchronous processing, Batch, Queueable).
- Integration: Design and manage secure integrations using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft or Boomi.
- DevOps & Governance: Own the release management process using tools like Copado, Gearset, or Jenkins; maintain branching strategies in Git.
- Stakeholder Management: Collaborate with Product Owners and Architects to translate business vision into technical roadmaps and effort estimations.
Required Technical Skills
- Salesforce Core: 8+ years of experience with at least 4 years specifically in Service Cloud.
- Development: Expert-level proficiency in LWC, Apex, SOQL, and JavaScript.
- Automation: Mastery of Salesforce Flow (Record-triggered, Scheduled, Screen flows) and migration from legacy automations.
- Data Modeling: Strong experience in designing complex relational data models and handling Large Data Volumes (LDV).
- Security: Deep understanding of the Salesforce Security Model (Shield, Encryption, Event Monitoring, and Fine-grained Sharing).
Preferred Qualifications
- Certifications (Mandatory): Salesforce Certified Service Cloud Consultant, Platform Developer II.
- Certifications (Preferred): Application Architect or System Architect.
- AI Exposure: Hands-on experience with Einstein GPT or Agentforce is a major plus in the 2026 landscape.
- Industry Knowledge: Experience in BFSI, Healthcare, or Retail sectors.
Behavioral Competencies
- Mentorship: A passion for coaching junior talent and building a "culture of quality."
- Analytical Thinking: Ability to debug complex production issues under pressure.
- Communication: Exceptional verbal and written skills for high-level stakeholder presentations.
Click on Apply to know more.