Customer Support with 1 - 4 Year of Experience

Key Responsibilities: Respond to customer inquiries via email, chat, and phone in a timely and professional manner. Identify customer needs and provide accurate, valid, and complete information using the right tools and methods. Resolve product or service issues by clarifying concerns, determining the cause, and selecting the best solution. Escalate complex issues to the appropriate departments as needed. Maintain records of customer interactions and feedback to support continuous improvement. Follow communication procedures, guidelines, and policies. Contribute to team goals by meeting and exceeding performance metrics such as response time and customer satisfaction.

Teamware Solutions, a business division of Quantum Leap Consulting Private Limited, offers cutting edge industry solutions for deriving business value for our clients' staffing initiatives. Offering deep domain expertise in Banking, Financial Services and Insurance, Oil and Gas, Infrastructure, Manufacturing, Retail, Telecom and Healthcare industries, Teamware leads its service in offering skills augmentation and professional consulting services.