TaskUs
Website:
taskus.com
Job details:
Company Description TaskUs delivers outsourced digital services for companies shaping the future across industries such as AI, autonomous vehicles, robotics, social media, financial services, and healthcare. By combining specialized talent with intelligent technology, TaskUs helps clients overcome complex operational challenges at scale. The company focuses on elevating customer experience, protecting online platforms, and supporting strong, trusted brands. Team members work in a dynamic, fast-growing environment with exposure to global category leaders and innovative digital solutions.
Role Description This is a full-time, on-site Teammate role based in Indore. The Teammate will handle day-to-day operational tasks such as responding to customer inquiries, processing requests, and resolving issues through phone, chat, email, or other communication channels. The role includes following defined workflows, documenting actions accurately, and meeting performance metrics for quality, productivity, and customer satisfaction. The Teammate will collaborate with supervisors and peers to escalate complex cases, share feedback on process improvements, and support a positive team environment. The position also involves adhering to company policies, data privacy and security standards, and participating in ongoing training to stay current on products, tools, and procedures.
Qualifications
- Strong customer service and communication skills, including clear spoken and written English.
- Ability to follow structured processes, use multiple systems, and maintain accurate documentation.
- Comfort working with digital tools, web-based applications, and basic office software.
- Problem-solving skills, attention to detail, and the ability to manage time and prioritize tasks.
- Adaptability to shifting priorities, new information, and performance feedback in a fast-paced environment.
- Ability to work on-site in Indore, including potential shifts, weekends, or holidays as business needs require.
- Prior experience in a BPO, customer support, or operations environment is an advantage but not mandatory.
- Completion of secondary education; additional studies in business, communication, or related fields are a plus.
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