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Presque Isle: Guest Services Team Member

Salary

$26k

Location

Fairview or Presque Isle

JobType

part-time

About the job

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About the role

Join Team Outsider’s Guest Services Team!

Are you passionate about creating unforgettable first impressions and delivering exceptional hospitality? Do you thrive in a fast-paced environment where you can connect with people from all walks of life? Join Team Outsider's Guest Services Team and help us create a welcoming and extraordinary experience for every guest at our growing network of campgrounds!

This is a full time, seasonal position with a start date in late spring.

Why You’ll Love This Job:

  • Be the Face of Hospitality: Greet guests with a warm smile and ensure their stay is seamless and enjoyable from check-in to check-out.
  • Mix It Up: Enjoy a diverse role with a mix of guest interaction, phone communication, reservation management, and store operations.
  • Make a Difference: Play a key role in creating a positive and welcoming atmosphere that makes guests feel like they belong.

About the Role:

As a Guest Services Team Member, you'll be the heart of our campground's hospitality experience. You'll welcome guests, answer their questions, assist with reservations and check-ins, handle store sales, and ensure a smooth and enjoyable stay for everyone who visits. Your friendly demeanor and passion for customer service will make a lasting impression and create a welcoming atmosphere for all.

What You’ll Do:

  • Welcome with a Smile: Greet guests with enthusiasm, answer their questions, and assist with check-ins and check-outs.
  • Be a Problem Solver: Address guest inquiries and concerns with professionalism and efficiency.
  • Handle with Care: Follow procedures for reservations, store sales, and cash handling.
  • Keep it Organized: Maintain a clean and organized front office and store area.
  • Promote the Experience: Share information about local attractions, campground activities, and special offers.
  • Team Player: Collaborate with your fellow team members to deliver exceptional guest experiences.

What We’re Looking For:

  • Passion for Hospitality: A genuine desire to create a welcoming and enjoyable experience for every guest.
  • Communication Superstar: Excellent communication and interpersonal skills, both in person and on the phone.
  • Problem-Solving Prowess: Ability to think on your feet and resolve guest issues effectively.
  • Organized and Efficient: Detail-oriented and capable of managing multiple tasks simultaneously.
  • Team Player: Collaborative and supportive team member.

Physical Requirements:

  • Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Must be able to hear and speak clearly, and communicate comprehensively.
  • Must be able to use a computer keyboard and mouse, and be able to look at a computer screen, occasionally for prolonged periods of time.
  • Must be able to stand for long periods of time (up to 80%).
  • Must be able to bend, stoop, kneel, crouch, and climb.


If you’re ready to be part of a team that values hospitality, teamwork, and growth, we’d love to meet you! Apply today and help us create unforgettable outdoor experiences.

About the company

You can find our team delivering extraordinary hospitality at our campgrounds and car care centers nationwide.

Skills

customer service
interpersonal skills