Team Leader - Transport Operations

DHL

Website: dhl.com
Job details:
Accountabilities

• Operational Responsibilities
• Manage day‑to‑day activities for the Track & Trace workstream.
• Monitor deliveries as per agreed TAT between DHL, transporters, and customers.
• Ensure timely collection of POD scan copies from transporters.
• Maintain smooth operations with no backlog, except in situations beyond DHL’s control.
• Handle peak volumes and ensure smooth month‑end operations.
• Ensure compliance with all security and organizational policies.
• Performance & Process Management
• Achieve defined KPIs and maintain strict process controls.
• Follow Operations SOPs, exception handling processes, and all operational guidelines.
• Ensure proper data backup management and adherence to documentation standards.
• Continuously identify and recommend process improvements based on customer feedback.
• People & Team Management
• Conduct regular team meetings; manage absenteeism and workload distribution.
• Train, coach, and support team members—including acting as a buddy for new joiners.
• Build team ownership and encourage continuous improvement.
• Monitor team productivity and performance daily.
• Stakeholder Management
• Liaise effectively with internal stakeholders (business roles) and external stakeholders (functional roles including transporters & customers).
• Work toward ensuring high customer satisfaction and resolving issues proactively.
  
  
  

Skills/Qualifications

Key Capabilities

• Strong communication and analytical skills with excellent proficiency in MS Office and MS Excel.
• Effective people management abilities.
• Advantageous to have experience with at least one TMS or ERP system.
• Deep understanding of transportation operations and customer service processes.
• Flexibility to work in various shifts based on operational needs.
  
  
  

Expected Experience & Skills

• 3–5 years of experience in the supply chain or service industry.
• Good understanding of transport service operations, including truck types, E-way bills, LR/GCN, etc.
• Strong knowledge of the Indian transport market, network, practices, tariffs, and regulations.
• Project management skills with a strategic mindset.
• Strong negotiation skills.
• Excellent communication and presentation abilities (spoken and written English).
• Proficiency in MS Word, Excel, PowerPoint.
• Good working knowledge of ERP systems.

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