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Job details:
Title Telecalling Team Leader – Tops Technologies
Company: Tops Technologies Pvt. Ltd.
Website: https://www.tops-int.com/
Location: Ahmedabad
Job Type: Full Time
Key Responsibilities:
* Lead and manage a team of telecallers to achieve sales targets.
* Monitor daily calling activity, conversions, and team performance
* Coach team members and help improve sales skills.
* Handle escalations and support the team in closing leads.
* Ensure proper use of CRM, dialers, and reporting tools.
* Prepare and share performance reports with management.
* Maintain discipline, productivity, and call quality standards.
* Experience in aggressive target-driven call centers, telesales teams, or agencies is required.
* Must be tech-savvy and comfortable with sales software and tools.
* Flexible to respond to urgent calls, messages, and team requirements outside regular working hours when needed.
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