Alorica
Website:
alorica.com
Job details:
Company Description
Alorica is a leading full-service customer experience (CX) partner, dedicated to creating valuable, long-term customer relationships by designing and delivering exceptional brand experiences. Combining proven expertise, innovative strategies, and advanced technology, Alorica provides client-focused solutions that drive results. With a global footprint of over 100,000 professionals across 17 countries, Alorica supports more than 250 brands in 75+ languages. Known for challenging the status quo and staying true to values of integrity and authenticity, Alorica fosters a culture of creativity, connection, and commitment. Explore career opportunities and be part of this exciting journey: alorica.com/careers.
Role Description
This is a full-time on-site Team Leader/Team Manager position based in Bengaluru. The role involves supervising and guiding a team of customer service representatives to meet performance metrics and deliver outstanding customer experiences. Responsibilities include monitoring team performance, providing coaching and feedback, addressing customer concerns, and ensuring adherence to company policies and quality standards. The Team Leader will also contribute to process improvements, training, and managing team schedules to maintain operational efficiency.
Qualifications
- Team management and leadership skills, including performance monitoring and coaching
- Hands-on experience in customer service and resolving customer queries effectively
- Strong communication, interpersonal, and problem-solving abilities
- Process enhancement and operational oversight capabilities
- Proficiency in using CRM tools and relevant technologies
- Ability to manage a team in a fast-paced BPO environment
- Experience in handling multiple tasks and priorities simultaneously
- Knowledge of customer service best practices and quality assurance standards
- Bachelor's degree or equivalent work experience preferred
Click on Apply to know more.