YES Germany
Website:
yesgermany.com
Job details:
We are looking for a result-driven and people-oriented Team Lead to manage sales and operations at the Thane branch. The role involves mentoring counsellors, driving lead conversion, ensuring CRM discipline, and delivering a seamless student journey from enquiry to enrolment.
This is a leadership role with ownership of both team performance and operational processes.
Key Responsibilities
- Team Management & Sales Coaching
Lead and supervise a team of 6–8 counsellors (L1 and L2). Conduct daily team huddles and assign lead batches strategically. Review counselling calls, follow-up methods, and registration approaches. Coach team members on objection handling, sales pitches, and CRM best practices.
- Sales Target Monitoring & Conversion
Track daily, weekly, and monthly counselling and registration targets. Ensure complete follow-up compliance and minimize lead wastage. Guide the team in improving lead-to-counselling and counselling-to-registration conversion ratios. Drive referral lead generation by encouraging satisfied students to refer peers.
Ensure accurate CRM usage, including tagging, call notes, and reshuffle remarks. Coordinate with QA and sales audit teams to resolve errors and implement feedback. Maintain branch-level dashboards for counselling performance and funnel movement. Strategize to improve walk-ins, online counselling participation, and lead management.
Coordinate with backend teams, including Admissions, Visa, and SST to resolve student queries. Attend escalation calls and handle dissatisfied student concerns professionally. Ensure timely fee collections and coordinate with the Accounts team for reminders and escalations. Schedule webinars, branch walk-in events, and university partner meetings.
Job Details
Job Type: Full-Time, Permanent
Work Location: In-person
Benefits
- Internet reimbursement
- Leave encashment
- Provident Fund
Preferred Experience
- Team Management – 2 years
- Sales – 2 years
- After-sales service – 2 years
About Company: We are an education consultancy providing admission and visa services to students and helping with career counseling.
Click on Apply to know more.