Golden Opportunities
Website:
gojobs.biz
Job details:
Job Description
Roles and responsibilities
Lead, coach, and manage a team of process trainers to ensure training effectiveness and operational readiness.
Conduct regular performance reviews and provide feedback, coaching, and mentoring to the training team.
Manage training schedules, resource allocation, and adherence to timelines.
Deliver induction, process, and refresher training programs for new and existing employees.
Ensure all trainees are process-ready and meet certification standards before production deployment.
Conduct assessments and evaluate training outcomes to measure knowledge retention and application.
Must-Have Skills
Strong knowledge of end-to-end process training lifecycle (TNA, design, delivery, evaluation).
Hands-on experience in training delivery (classroom, virtual, or blended).
Proficiency in MS Office (Excel, PowerPoint, Word); familiarity with LMS tools or e-learning platforms.
Ability to interpret operational metrics and quality data for training impact analysis.
Experience in process documentation and SOP creation.
Skills Required
RoleTeam Leader - Process Trainer
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Bachelor Degree
Employment TypeFull Time, Permanent
Key Skills
Other Information
Job CodeGO/JC/1342/2025
Recruiter NameMaheshwari Balasubramanian
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