Team Leader-International Voice Process

Annova Solutions

Website: annovasolutions.com
Job details:

Looking for team Leaders with 5-7 years of experience in US Healthcare voice processes, at least 2 years with team managing experience.

Responsibilities:-

1. Manage Clients SLAs around productivity, quality, and turnaround time by reviewing daily reports, call barging and note reviews

2. Ensure attendance, shift adherence and daily productivity

3. Become the process expert and resolve complex scenarios and doubts

4. Interact with US clients on daily progress, escalations, exceptions scenarios

5. Proactively look for process improvement opportunities and come up with short term and medium-term solutions

Successful candidate must have: -

1. Strong work ethic, discipline, and attention to details.

2. Strong spoken and written communication skills

3. Ability to work in US shifts

4. US Healthcare voice background is a definite advantage, but not a must have

5. Ability to read data trends, use right data while presenting the idea and challenge quo

Click on Apply to know more.