WWF-India
Website:
wwfindia.org
Job details:
Key Responsibilities:
Team management
Responsible for hiring of fundraisers through identifying talent, interviewing, shortlisting, and curating candidates Telefacing Fundraising activities.
Donor and Stakeholder management:
Performance Monitoring: Monitor live calls and call recordings to ensure adherence to scripts, compliance, and quality standards.
Training & Coaching: Conduct training sessions, role-plays, and constructive feedback sessions to improve agents' performance.
Any other task reasonably requested by the organization.
- Responsible for meeting the revenue goals for the team on a quarterly & annual basis
- Ensure that the donor data is kept confidential.
- Ensure a thorough understanding of WWF-India's work & campaigns.
- Lead the site operations for raising fund from existing sources and identify potential funding opportunities
- Responsible for Lead generations fo r Telefacing
- Provide onsite training and coaching for constant Team development.
- Ensure that desired code of conduct is maintained by the team.
- Ensure that there is a Positive Team Environment through better conflict management and resolution mechanism.
- Allocate equal opportunity and plan daily rosters to ensure parity and higher fundraising outcomes.
- Ensure necessary compliance with all donor information gathered and weekly reconciliation of donors acquired .
- Ensuring all prospects are informed about WWF-India's conservation work.
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