Team Leader - Collections (International Process)
Epicenter
- Location
- Mira Bhayandar, Maharashtra, India
- Job type
- Full-time
About the role
Epicenter
Website:
epicenter.tech
Job details:
Roles Responsibilities
- Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations
- Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
- Strong orientation towards Customer Experience
- Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required
- Manage projects as assigned within defined metrics and timelines
- Create an environment of high energy and enthusiasm
- Responsible for management of Engagement, Attrition and ESAT for the team
- Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
- Resolve employee concerns with urgency accuracy
- Engage in effective Career Development activities like effective career coaching and counselling
Desired Skills Experience
- Minimum 1 year of experience in Leadership, preferably in US Debt Collections
- Strong MIS skills - Proficient in MS Word, Excel, Access,
- Strong analytical bend of mind with good logical reasoning
- Strong interpersonal skills at both verbal and written
- Strong concepts of leadership competencies, displays ownership, accountability and pro activeness
- Good communication and writing skills preferred
- Minimum
- Flexibility working in rotational US Shifts
This job is provided by Shine.com
Click on Apply to know more.
This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.