Team Leader - Business Excellence

MetLife

Required skills

Website: metlife.com
Job details:
Technical Skills

Working knowledge of VBA scripting, SQL, Python, Generative AI, Tableau, and RPA tools.
Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
Capability to deliver training sessions on automation and Power Platform tools.
Strong analytical skills include capacity planning, effort estimation, FTE modeling, and predictive analysis.

Functional Requirements

Experience: 4–7 years in Business Excellence / Process Improvement / Automation.
Proven ability to identify process gaps and apply structured root cause analysis to deliver sustainable solutions.
Strong stakeholder management skills with the ability to collaborate, influence, and drive outcomes.
Ability to plan, analyze, and drive continuous improvement and innovation initiatives.
Excellent communication, interpersonal, and project management skills.
Ability to engage with senior leadership, business partners, and global stakeholders.

Process-Specific Skills

Ability to drive an efficiency-focused and high-performance work environment.
Strong collaboration skills across cross-functional teams with diverse requirements.

Soft Skills

Key Responsibilities

Operational Excellence & Strategy
Lead and implement business excellence initiatives aligned with organizational goals.
Identify and eliminate inefficiencies across key operational functions (e.g., underwriting, claims, customer service).
Project Leadership
Manage end-to-end cross-functional projects, including automation and transformation programs.
Develop business cases, define KPIs, and ensure effective benefits realization and tracking.
Process Improvement
Analyze existing processes to identify gaps and inefficiencies.
Apply data-driven methodologies to implement optimized solutions.
Facilitate root cause analysis and corrective/preventive actions.
Compliance & Risk Management
Ensure adherence to regulatory requirements and internal governance standards.
Identify operational risks and implement mitigation strategies.
Team Development & Collaboration
Mentor and coach team members on power tools.
Foster a culture of innovation, accountability, and continuous improvement.
Drive collaboration across functions to achieve business objectives.

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