Golden Opportunities
Website:
gojobs.biz
Job details:
Job Description
Job Title: Team Leader � International Voice Process - Hyderabad
Job Overview
We are looking for a dynamic
Team Leader experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations.
Key Responsibilities
- Lead a team of 20+ agents in an international voice support environment.
- Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.).
- Coach, mentor, and motivate team members to achieve individual and team KPIs.
- Conduct regular one-on-ones, team huddles, and performance reviews.
- Handle escalations, client interactions, and process improvement initiatives.
- Ensure shift discipline, attendance adherence, and manage team rosters.
- Drive high customer satisfaction and maintain SLA adherence.
Skills & Attributes
- Minimum 1�2 years of experience as TL in an international voice process.
- Excellent English communication and interpersonal skills.
- Strong leadership, problem-solving, and analytical abilities.
- Ability to manage large teams and high-pressure environments.
Flexibility to work in rotational shifts and handle global time zones.
Skills Required
RoleTeam Leader � International Voice Process - Hyderabad
Industry TypeHealthcare/ Medical / Hospital / Homecare
Functional Area
Required Education Bachelor
Employment TypeFull Time, Permanent
Key Skills
- ATTRITION MANAGEMENT
- BPO
- BPO SERVICES
- CUSTOMER SUPPORT
- INTERNATIONAL VOICE PROCESS
- SHRINKAGE
- VOICE PROCESS
Other Information
Job CodeGO/JC/1339/2025
Recruiter NameBrindha Kamaraj
Click on Apply to know more.