Policy Era Insurance Broking Pvt Ltd
Website:
policyera.com
Job details:
Hiring: Team Leader – Insurance Sales (Tele Callers)
Location: Bhandup West, Mumbai 400078
Employment Type: Full-time
Industry: Insurance / Financial Services (Life / General / Health / Broking)
Experience Level: 3–6 years (minimum 1–2 years in a team-handling role)
About the Role
We are looking for an energetic and result-oriented Team Leader (Tele Callers) to manage and drive high performance within our insurance division. In this role, you will lead a team of insurance executives/advisors (Tele Callers), set targets, guide day-to-day sales and client servicing activities, and ensure strict adherence to underwriting standards and regulatory compliance.
Key Responsibilities
- Team Leadership & Mentorship: Supervise, motivate, and mentor a team of 8–15 insurance sales executives (Tele Callers) to achieve monthly and quarterly business targets.
- Sales & Target Management: Plan pipeline distribution, monitor daily conversion rates, set KPI benchmarks, and implement strategies for lead acquisition and retention.
- Performance Tracking: Conduct daily standups, weekly reviews, and performance audits; provide coaching to underperforming team members.
- Escalations & Client Relations: Support executives during high-value policy closures, resolve complex customer queries, and address escalation cases.
- Compliance & Quality Assurance: Ensure full adherence to industry regulatory guidelines (IRDAI), underwriting norms, and internal quality standards during policy issuance and renewals.
Requirements & Qualifications
- Education: Bachelor’s degree in Business, Finance, Marketing, Commerce, or a related field.
- Experience:
- 3–6 years of experience in the insurance sector (Life, General, Motor, Health, or Broking).
- Minimum 1–2 years of proven experience managing a team or acting as a sales lead.
- Skills:
- In-depth understanding of insurance products, policy terms, and market dynamics.
- Strong leadership, coaching, and conflict-resolution abilities.
- Excellent verbal and written communication skills.
- Proficiency in CRM tools (e.g., Salesforce, LeadSquared, Zoho) and MS Excel.
What We Offer
- Competitive fixed salary + attractive monthly/quarterly incentive structure.
- Clear career progression towards Branch Manager / Area Sales Manager roles.
How to Apply
Drop your updated resume to [hr@policyera.in] with the subject line "Application: Team Leader - Insurance [Tele Callers]" or click the Easy Apply button.
Click on Apply to know more.
