Shine.com
Website:
shine.com
Job details:
The Team Lead will manage a team (sales / BPO / academic counselors), ensuring target achievement, quality output, and team development.
Key Responsibilities
- Lead and supervise daily team operations
- Set targets and track individual/team performance
- Conduct daily briefings and performance reviews
- Train, mentor, and motivate team members
- Handle escalations and ensure issue resolution
- Collaborate with management for strategy execution
- Maintain reports on productivity and performance
KPIs
- Team target achievement
- Productivity per team member
- Attrition and engagement levels
Requirements
- Graduate with 13 years of team handling experience
- Leadership and decision-making skills
- Strong communication and problem-solving ability
This job is provided by Shine.com
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