Right Move
Website:
rightmoveconsultants.com
Job details:
Greetings for the Day…!!!
We are looking for a Team Lead – Loan Servicing for one of our esteemed clients in Pune having experience into Loan Servicing , US/UK Mortgage , collections , account maintenance, post closing , customer query after loan disbursement , team management .
Exp: 8 + Years
Location: Pune (WFO)
CTC - Up to 14 LPA
Shifts – UK Shift
JOB DESCRIPTION:
Role specific skillsets:
Loan Servicing experience is must while Collections experience is good to have. Leadership experience in Team management. Experience of working within a regulated, banking or financial services environment is desirable with expertise in /Motor/Asset Finance/Lending. .
- Act as the first line of supervision and control for all work completed by the team.
- Ensure strict adherence to SOPs, regulatory requirements, and internal controls. Identify quality defects, conduct root cause analysis (RCA), and drive corrective actions.
- Conduct daily huddles, one‑to‑ones, and performance reviews. Liaise with UK onshore teams, SMEs, QA, and Operations Managers.
- Identify process inefficiencies, risks, or bottlenecks and propose improvements.
- Team mentoring and coaching individual associates who may fall below desired performance.
- Handle first level escalations on process issues that cannot be resolved by agents. Monitor random cases to improve quality, minimizing errors and track operative performance.
- Maintain a strong knowledge of products and services for customers that we are servicing
Thanks and Regards
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