Psmith Advisors
Website:
psmith.in
Job details:
Role Purpose
The Team Lead – Inside Sales is responsible for leading a team of inside sales executives to achieve business targets by driving daily sales performance, ensuring process adherence, coaching team members, and improving productivity. The role focuses on team development, pipeline management, conversion improvement, and delivering a high-quality customer experience while meeting organizational goals.
Key Responsibilities
Team Management
- Lead, motivate, and manage a team of Inside Sales Executives to consistently achieve sales targets.
- Conduct daily team huddles, performance reviews, and one-on-one coaching sessions.
- Monitor attendance, productivity, adherence, and overall team discipline.
- Foster a high-performance and collaborative team culture.
Sales Performance
- Drive daily, weekly, and monthly sales targets for the team.
- Monitor sales funnel metrics including lead allocation, connect rates, demos, follow-ups, conversions, and closures.
- Identify performance gaps and implement corrective action plans.
- Ensure effective lead utilization and timely follow-up by team members.
Coaching & Development
- Provide regular on-the-job coaching to improve sales conversations, objection handling, negotiation, and closing skills.
- Conduct call audits and provide constructive feedback to enhance individual performance.
- Support onboarding and mentoring of new team members during their initial ramp-up period.
- Work closely with the Training/OJT team to ensure smooth transition from training to production.
Process & Quality
- Ensure adherence to sales processes, compliance guidelines, and quality standards.
- Monitor CRM hygiene, accurate documentation, and timely status updates.
- Identify process improvement opportunities to enhance operational efficiency and customer experience.
- Ensure team compliance with organizational policies and SOPs.
Reporting & Coordination
- Track and publish daily, weekly, and monthly team performance reports.
- Analyze key performance metrics and share actionable insights with management.
- Coordinate with Training, Operations, Product, and Quality teams to address process or performance challenges.
- Escalate operational issues impacting team productivity.
Required Skills
- Strong leadership and people management skills.
- Excellent communication, coaching, and interpersonal abilities.
- Strong understanding of inside sales processes and sales funnel management.
- Ability to analyze performance metrics and drive data-backed decisions.
- Proficiency in CRM, dialer platforms, and sales productivity tools.
- Strong problem-solving and decision-making skills.
- Ability to motivate teams and manage performance under pressure.
Experience
- 2–5 years of experience in Inside Sales, Telesales, or Business Development.
- Minimum 1 year of experience leading or managing a sales team.
- Proven track record of consistently achieving or exceeding sales targets.
- Experience in coaching, performance management, and team development is preferre
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