VehicleCare
Website:
vehiclecare.in
Job details:
Company Description
VehicleCare is revolutionizing motor insurance claims in India by building a comprehensive motor claims fulfillment platform. By managing the repair ecosystem end-to-end, we deliver predictable, transparent, and reliable claim outcomes for customers. Partnering with independent workshops, insurers, and brokers, we streamline repair processes, enforce quality benchmarks, and ensure timely claim settlement. Through technology-driven operations, we focus on providing a faster and fairer claims experience while maintaining cost control and transparency. With a steadfast commitment to execution and trust, we are redefining motor claims management.
Role Description
This is a full-time, on-site position located in Gurugram for a Team Lead - B2C. The Team Lead will oversee and manage a team focused on B2C operations, including setting performance benchmarks, ensuring process adherence, and driving operational excellence. The role involves building strong customer relationships, closely monitoring service delivery, and resolving escalations to ensure an exceptional customer experience. You will also collaborate with cross-functional teams to optimize processes and contribute to the overall growth of the business.
Key Responsibilities
● Lead and manage a team of 10+ service advisors/operations executives
● Oversee daily operations of car service and repair workflows
● Ensure high-quality service delivery and customer satisfaction
● Monitor team performance, productivity, and turnaround time (TAT)
● Maintain and analyze operational reports using Excel and internal tools
● Identify gaps in operations and implement process improvements
● Coordinate with workshops, vendors, and internal teams for smooth execution
● Handle escalations and ensure quick resolution of customer issues
● Train, mentor, and develop team members for better performance
● Drive adherence to company SOPs and service standards
Requirements
● Minimum 4+ years of experience in car service, repair, or automotive operations
● Prior experience in a similar role/industry (auto service, workshop management,
aggregator platforms)
● Proven experience managing a team of at least 10 people
● Strong working knowledge of Excel (reporting, tracking, dashboards)
● Good understanding of service workflows, job cards, and repair processes
● Strong analytical and problem-solving skills
● Excellent communication and leadership abilities
Preferred Qualifications
● Experience with auto-tech platforms or multi-workshop operations
● Exposure to CRM/ERP systems in automotive service
● Data-driven decision-making mindset
What We Offer
● Opportunity to work in a high-growth auto-tech startup
● Ownership-driven role with real impact
● Fast-paced learning and career growth
● Collaborative and performance-focused environment
How to Apply - Drop your CV at hr@vehiclecare.in
Click on Apply to know more.