LiveSalesman
Website:
livesalesman.com
Job details:
We are looking for someone with customer service experience in a call centre set-up, must have a minimum of 4 years of experience, with a minimum of 1 year experience as a Team Leader/manager. This is a dynamic, hands-on role where you’ll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite.
🔧 Key Responsibilities
- Candidate must be reachable 24x7 for any help.
- Experience in giving training / onboarding new hires,
- Handle team scheduling, should have managed rosters/scheduling for teams working in multiple shifts.
- Oversee Quality Assurance, Training, and Performance Management
- Create and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.)
- Conduct interviews, lead onboarding, and manage employee reviews
- Organize and lead weekly client calls; provide clear, data-driven updates
- Proactively manage escalations and implement corrective actions
- Identify areas for process improvement and innovation
✅ What We’re Looking For
- Proven experience managing customer service or call center teams.
- Strong people management and multitasking abilities
- Advanced Excel skills – confident with formulas, analysis, and dashboards
- Excellent verbal and written communication skills
- Experience with multilingual teams and international client communication
- Knowledge of CRM systems, workforce tools, and customer support software is a plus
🌟 Why Join Us?
- Work with a diverse, global team
- Lead high-impact international projects
- Pure work from office - no work from home ever
- Great exposure to clients across multiple geographies
- Room for growth, ownership, and innovation
📤 Apply now if you’re ready to lead with confidence, drive change, and make an international impact.
Salary- 5.50LPA - 6LPA
Address:
LiveSalesman
D-27, Sector-3, NOIDA, Uttar Pradesh, India
2 minutes' walk from Noida Sector-16 Metro Station
Aishwarya - Global Talent Recruiter & HR
Direct - +91 98189 44655, 98187 24655
Click on Apply to know more.