Firstsource
Website:
firstsource.com
Job details:
Location: Bangalore (
Work From Home)
Grade: F2
Designation: Team Lead - Bankruptcy
Process: Loan Depot (Bankruptcy Services)
Number of Positions: 01
Minimum Criteria
- All F2 and G grade employees can apply. It will be a lateral movement for F2 grade employees and vertical movement for G grade employees.
- Applicants should have completed a minimum tenure of 18 months in the organization and 12 months in their current role as on 01st April 2026.
- CME/3 or above rating in the last 6 months.
- No documented disciplinary issues/ PIP in the last 6 months and until the closure of IMP.
- Minimum 3+ years of relevant experience in US Mortgage Bankruptcy.
- End-to-end knowledge of all Bankruptcy Chapters (Chapter 7, 11, 12, 13).
- Prior experience handling a Bankruptcy operations team is preferred.
- Must be flexible with shift timings based on business requirements.
- Strong communication, stakeholder management, and problem-solving skills.
Role & Responsibilities
- Lead and manage the US Mortgage Bankruptcy team to ensure accurate and timely completion of all bankruptcy-related activities.
- Review bankruptcy filings, proofs of claim, reaffirmation of agreements, motions, discharge notices, and trustee communications.
- Oversee the monitoring of bankruptcy payments, plan setups, fee postings, and status updates in the servicing system.
- Ensure compliance with bankruptcy laws, CFPB guidelines, and investor requirements.
- Act as a point of escalation for complex bankruptcy cases or exceptions.
- Collaborate with internal stakeholders (Legal, Foreclosure, Cash, SPOC, QC).
- Drive process improvements, productivity initiatives, and error‑reduction measures.
- Manage daily work allocation, SLA adherence, quality targets, and audit readiness.
- Support training, coaching, and development of team members.
- Publish daily/weekly reports and performance dashboards.
- Support transitions, calibration sessions, and new client requirements as needed.
Educational/Professional Qualifications
- Graduate in any discipline (Commerce/Finance is preferred).
Required Skills
- Strong knowledge of US Mortgage Bankruptcy, legal terms, and regulatory compliance.
- Ability to interpret bankruptcy plans, trustee correspondence, and court documents.
- Proficiency in servicing platforms (e.g., MSP, LoanSphere, NetDirector etc.).
- Excellent analytical, communication, and leadership skills.
- Ability to work in dynamic, time‑sensitive environments with high attention to detail.
Competencies That Will Be Assessed
- Process Expertise – Bankruptcy
- People Management
- Problem Solving & Decision Making
- Stakeholder Management
- Communication & Collaboration
- Quality & Risk Orientation
- Adaptability (Shift Flexibility)
Selection Procedure
- HR Screening
- Group Discussion (If required)
- Personal Interview
Application Process & Timelines
Last date to apply on the job posting is 13th April 2026
PS: Strictly no extension allowed on Timelines
The selected candidate’s release timeline will be equivalent to their respective employment notice period.
Click on Apply to know more.