FatakPay
Website:
fatakpay.com
Job details:
- Team Management and Supervision:
- Lead, motivate, and monitor a team of telesales agents to meet individual and team sales targets.
- Schedule and manage team shifts, ensuring adequate staffing during peak hours.
- Track daily, weekly, and monthly performance metrics like lead conversion, revenue, and call productivity.
- Sales Performance and Coaching:
- Provide regular training and coaching to enhance selling skills, product knowledge, and communication abilities.
- Conduct performance reviews, set clear goals, and identify opportunities for improvement.
- Share sales best practices and motivate the team to achieve targets.
- Sales Strategy Execution:
- Develop and implement sales techniques and strategies to drive better conversion rates.
- Work closely with leadership to execute campaigns, promotions, and target-driven initiatives.
- Track lead pipeline and ensure timely follow-ups on leads and prospects.
- Customer Engagement and Problem Solving:
- Ensure agents maintain a professional, customer-focused approach during calls.
- Address escalations or customer objections to ensure a positive sales experience.
- Identify gaps in processes that impact sales performance and recommend improvements.
- Reporting and Performance Analysis:
- Prepare and share detailed sales performance reports with leadership.
- Analyze team performance data to identify trends, successes, and areas for development.
- Ensure accuracy in reporting lead conversions, revenue generation, and agent productivity.
- Team Motivation and Engagement:
- Build a positive, competitive, and energetic team environment.
- Recognize top performers and implement incentive programs to drive results.
- Promote teamwork and maintain high agent morale.
Qualifications and Skills:
- Education:
- Bachelor’s degree or equivalent experience in Sales/Marketing/Business.
- Experience:
- 2–3 years of experience in a telesales/contact centre role.
- Minimum 1 year of experience in a team leader or supervisory position.
- Skills Required:
- Strong leadership and team management abilities.
- Excellent sales and negotiation skills.
- Ability to coach and develop team members to achieve targets.
- Proficiency in CRM tools, telephony systems, and Microsoft Office Suite.
- Strong communication, problem-solving, and organizational skills.
- Behavioural Traits:
- Results-driven with a goal-oriented mindset.
- Ability to stay calm under pressure and work in a target-driven environment.
- Strong decision-making and problem-solving abilities.
- High level of energy, enthusiasm, and a positive attitude.
Key Performance Indicators (KPIs):
- Team Sales Target Achievement
- Lead Conversion Rates
- Average Call Handling Time (AHT)
- Revenue Generated Per Agent
- Agent Retention and Attendance
-
Click on Apply to know more.