Team Lead

Amass Skill Ventures Pvt Ltd

Website: amassskillventures.in
Job details:
JD for Team Leader - RetailPosition Details

Designation: Team Leader – Admissions (Retail)

Reporting To: Admission Manager

Role Overview

We are looking for a dynamic and target-oriented Team Leader – Admissions (Retail) who will be responsible for leading a team of Customer Relationship Executives (CREs), telecallers, and field executives to drive student admissions and lead conversions.

The candidate will manage daily calling operations, walk-in counseling, IVR and digital leads, local outreach activities, and ensure achievement of admission targets through effective team handling and conversion strategies.

Key ResponsibilitiesTeam Leadership & Operations

• Lead and supervise CREs, telecallers, and field executives for smooth daily operations.
• Allocate IVR, digital, and walk-in leads to the team and ensure timely follow-ups.
• Monitor daily calling activities and team performance.

Counseling & Admissions

• Handle critical counseling sessions and high-priority walk-in admissions.
• Support the team in lead conversion and admission closures.
• Track Lead-to-Walk-in and Walk-in-to-Admission conversion ratios and implement corrective actions when required.

Field & Outreach Activities

• Plan and execute local marketing and community outreach activities.
• Coordinate door-to-door visits and institutional engagement activities to generate admissions.

Quality & Process Management

• Ensure adherence to communication standards, admission scripts, and IVR processes.
• Handle admission-related queries, objections, and escalations professionally.
• Maintain discipline, professionalism, and customer-centric communication within the team.

Data Management & Reporting

• Ensure accurate entry and management of enquiry and admission data in MIS/CRM systems.
• Prepare and submit daily and weekly performance reports to the Admission Manager.
• Maintain proper admission records and follow-up tracking.

Desired Candidate Profile

• Experience in Admissions, Counseling, Retail Sales, or Team Handling roles.
• Strong leadership and communication skills.
• Ability to work in a target-driven environment.
• Good understanding of lead management and conversion processes.
• Basic knowledge of CRM/MIS systems preferred.

Location - Gurgaon sector -33 (Onsite)

Click on Apply to know more.