DT Digisol
Website:
dtdigisol.com
Job details:
Role Type: Full-Time, Permanent
Role / Designation: Team Lead (Surveillance & Operations)
Total Target Experience: 7–8 Years Total
- Must include: Minimum 5 years as a Surveillance/BPO Agent in Mohali.
- Must include: 2–3 years as a Team Lead.
Job Location: Mohali, Punjab (On-site)
Salary Bracket: Up to ₹30,000 per month (Maximum Upper Limit)
Our client is a prominent, tech-driven Camera Security & Surveillance solutions company based in Mohali. They specialize in remote monitoring, asset protection, and security infrastructure. As their hiring partners, we are looking for a locally experienced leader to manage their monitoring team.
Job Overview
The selected candidate will be responsible for managing a team of surveillance agents, ensuring high quality of monitoring, maintaining SLA compliance, and driving team performance. Because this role requires a deep understanding of local team dynamics, prior agent-level experience in the Mohali market is mandatory.
Key Responsibilities
- Team Supervision: Monitor, mentor, and drive a team of surveillance/monitoring agents to meet daily operational targets.
- SLA & Quality Management: Audit incident logs, review flagged footage for accuracy, and ensure the team maintains zero-lag response times.
- Roster & Attendance: Manage team shift schedules, leaves, and floor discipline to ensure seamless 24/7 coverage.
- Escalation Management: Serve as the first point of contact for technical glitches, critical security alerts, or complex incidents.
- Reporting: Prepare daily/weekly operational reports for the client’s upper management.
Technical & Soft Skills Required
- Familiarity with CCTV systems, IP cameras, DVR/NVR setups, or remote monitoring software is highly preferred.
- Strong command over English (for reporting) along with Hindi and Punjabi (for team management).
- Excellent conflict resolution and team motivation skills.
How to Apply: If your profile matches the strict experience criteria (5 years agent + 2-3 years TL in Mohali) and the 30k budget fits your expectations, please share your updated CV. Shortlisted candidates will be contacted immediately for the client interview rounds.
Click on Apply to know more.