Tata Consultancy Services
Website:
tcs.com
Job details:
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
Experience Range: 8 – 12 Yrs
Location - Pune/Chennai/ Bangalore
What we are looking for
Must Have
- Deep Understanding of ServiceNow ITOM Suite
- Hands-on BA experience with Discovery, Service Mapping, Event Management (ITOM Health), and CMDB data models. Able to translate business outcomes into ITOM capabilities, patterns, and KPIs.
- Requirements & Process Engineering
- Strong skills in eliciting, documenting, and prioritizing requirements (BRDs/FRDs/Use Cases/User Stories), defining To-Be processes, and maintaining traceability through delivery.
- CMDB Governance & Data Quality
- Experience defining CSDM-aligned data models, CI classes/attributes, relationship mapping, data quality rules, reconciliation, and CMDB health dashboards.
- Event & Alert Operations Design
- Ability to design event intake models, correlation rules, deduplication policies, noisy alert reduction, and operational dashboards for NOC/SRE stakeholders.
- Stakeholder & Change Management
- Skilled in stakeholder analysis, RACI, workshops, UAT facilitation, adoption playbooks, and defining operational readiness criteria and training collateral.
Minimum Qualification:
- 15 years of full-time education
Interested candidates kindly respond with your updated CV for further discussion
Click on Apply to know more.