B2B Collections Agent (Voice)

Job Summary: Role : B2B Collections Agent (Voice) Experience: 1 to 5 years [Minimum 1 year in B2B Collections] Job Location: Gurgaon [Vatika Business Park] Shift Timings: Mon to Sun, 24x7 – 5 Days working; Rotational Shifts and Week offs. Should be open to work on any shifts (Night Shifts) as per business and client requirements. Eligibility: - Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates) - All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office [B2B Collections Agent (Voice)] Job Description: • Excellent Verbal and Written Communications skills to handle NA region customers. • Accounts Receivables Management • Required to take complete ownership of assigned accounts and manage complete relationships as well for collections and customer invoices issues. • Calling for payment on overdue invoices for buckets in scope • Doing maintenance on the account • Handling accounts / payment queries from accounts payable team • Interaction with other teams - billing, originations etc. • Payment application • Handling disputes and resolution • Invoice reconciliation - Pre bills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope. • Basic Excel based reporting and analysis on assigned inventory. • Daily task list wrt regular TCS activities • Good negotiation skills • Orientation and ability to handle customer's questions with regards to accounts • Good domain or product knowledge • Graduate with an exposure to B-2-B Collections environment • Good Follow up skills with customer for all collections activities • Handle customer questions & / or objections • Language skill English NA Region. • Strong analytical and Excel skills, including v-lookups and pivot tables • Good Email writing Skills