Client Support Specialist

TCL Supply Chain

Experience: 2+ yrs
Location: Indianapolis, Indiana, United States
Job type: Full-time

Required skills

communication skills
customer needs
customer service
inventory control

About the role

DHL Supply Chain is Hiring!? At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: The first line of communication for clients, handling inquiries, questions, and requests through various channels like phone, email, and chat.

Position: Second Shift Client Support Specialist

Shift: 2:30pm – 11:00 pm, Monday-Friday; holidays and weekends as needed

Additional Incentives:?There are no further incentives available beyond what has been outlined.

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience.

Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.

Resolve customer complaints efficiently by providing timely, appropriate solutions and alternatives, and following up to ensure complete resolution.

Serve as the primary liaison between customers and internal teams like warehouse and transportation.

Build and maintain trust with customers through clear, open, and interactive communication.

Process and accurately input all customer orders and special shipping requests.

Track customer orders and proactively communicate status updates and any changes.

Coordinate with the operations team on shipping logistics, order tracking, and inventory availability to ensure seamless delivery.

Manage all order-related paperwork and maintain organized files for easy access.

Maintain and update a current and accurate procedures manual for all client support processes.

Run various reports to check product availability and inventory integrity and identify and resolve variances.

Contribute to and participate in initiatives that improve safety, quality, and productivity.

Ensure all food safety and quality guidelines are followed in all tasks.

Crosstrain in various tasks to provide coverage and assistance to other team members.

Demonstrate strong logical thinking and problem-solving skills to analyze situations, troubleshoot issues, and make sound decisions.

Effectively manage multiple tasks and prioritize work to meet deadlines in a fast-paced environment.

SECURITY AND SAFETY

Adheres to all company security and inventory control procedures.

Maintains a secure work environment and reports any safety or security concerns to management immediately.

Upholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members.

QUALIFICATIONS

Education: High school diploma or GED required; some college is a plus.

Experience: 1–2 years of customer service experience in a third-party logistics (3PL) environment.

REQUIRED SKILLS

Excellent verbal and written communication skills in English.

Ability to interact with customers professionally and courteously.

Basic computer proficiency, including Microsoft Word and Excel.

Preferred: Experience with inventory management systems and/or fluency in Spanish.

PHYSICAL REQUIREMENTS

The role requires standing, sitting, and moving intermittently throughout the workday.

Must be able to perform focused, detail-oriented work.

Requires effective sensory, motor, and manual dexterity skills to perform job duties.

Be part of the world’s largest logistics company!??DHL Supply Chain has?been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include:

Affordable medical, dental, and vision coverage available beginning on your 30th?day

PTO program for all associates, including paid holidays and vacation

401(k) with generous company match

Tuition reimbursement program

Excellent training and career advancement opportunities

Grow your skills. Shape your world.

About TCL Supply Chain

Provides temperature-controlled logistics and distribution for grocery retailers.

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