Job Title : IT Support (Full-Time).
Location : Delhi.
Required Experience : 3+ Years.
Job Summary
We are seeking an experienced IT Support Executive to maintain, upgrade, and manage our company's software, hardware, and networks.
The ideal candidate will possess strong problem-solving skills, demonstrate resourcefulness, and ensure the smooth and efficient operation of our technology infrastructure.
Key Responsibilities
- Install, configure, and maintain software, hardware, and networks on local and remote servers, as well as user machines.
- Monitor system performance and promptly troubleshoot issues, both remotely and locally.
- Ensure the security and efficiency of IT infrastructure.
- Automate routine tasks through scripting (PowerShell for Windows, Shell scripting for Linux).
- Manage multiple cloud platforms such as Jira, JumpCloud or other MDM solutions, O365, and Google Workspace.
- Conduct asset management and maintain accurate inventory tracking.
- Prioritize tasks and effectively manage support tickets.
- Maintain knowledge and apply best practices related to network and information security.
- Handle IT procurement processes and manage vendor relationships.
- Oversee the onboarding and offboarding processes for team members.
- Facilitate audit responses and coordinate to close audit findings promptly.
- Schedule and conduct regular assessments to test control effectiveness and efficiency.
Requirements
- Proven experience as a Desktop Support Engineer, IT Support Engineer, or similar role (3+ years).
- Strong proficiency in Windows, Ubuntu, and MacOS operating systems.
- Experience managing cloud platforms, network configurations, and patch management.
- Knowledge of system security practices, including endpoint protection, data backup, and recovery.
- Excellent problem-solving and troubleshooting skills.
- Effective communication skills with conversational-level proficiency in English.
Preferred Qualifications
- Experience with security control frameworks such as SOC 2 and ISO 27001.
- Administration experience with Atlassian products, particularly Jira ITSM.
(ref:hirist.tech)
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