Report

Lead - Knowledge Management

Min Experience

4 years

Location

Noida or Navi Mumbai

JobType

full-time

About the job

Info This job is sourced from a job board

Overview

About the role

Job responsibility	Customer Pulse – End-to-End coordination with SM and customer for appointment, Interview, vendor alignment, recording processing & liaison with Marketing for upload on social media Portal Application – Managing End to end Operations of the KC, CSO & Comms Portals Liaising with Vendor for bug fixing, new development, SSL, SSO etc. of all the portals Coordination with various TTL IT teams Serve as liaison between stakeholders and vendor for new dev. etc. – UCC, CTA NPS and CE Quality Portals Interlocks with Internal & External stakeholders for various requirements Managing daily portal updates Managing vendor FTE, work and output supervision & coordination Validation & vetting of CC appreciations on monthly basis Customer education tutorial video content creation, coordination with vendor for AV and liaison with stakeholder & Marketing for upload/ release Reports & Analytics of KC portal & social media SCM & Vendor coordination, eNFA, Provision, PR/PO, & Invoice processing Social Media ideation for posts, tracking & maintaining statistics FAQ & Knowledge module creation & validation Draft creation for Internal/ External communication, SMS and WhatsApp scripts etc. Customer Communication release using Bulk Mail tool – Campaigns like LCRM, Rollback, etc. Customer Communication notifications– Campaigns like Outages, Collections, using SMS Gateway and WhatsApp for Business application
Shift Working	Normal Shift

Key Customer	External Customers, Internal Stakeholders & Partner/ Vendor	Internal teams \| IT, Finance, Marketing, Product, Vendors/ Partners

	Necessary	Preferred
Skills	Customer-focused mindset with a commitment to delivering exceptional service. Customer centric and high focus on processes Strong technical aptitude and the ability to identify & liaison with respective teams for resolution Excellent communication and interpersonal skills Familiarity with relevant technologies, tools, and methodologies. Ability to work independently and collaboratively in a team environment. Project Management – Ability to plan Projects and manage timelines	Sound Knowledge in Telecom or KM role in any industry Industry-Specific Knowledge – Domain Expertise Understanding of Domain, Technical & Software aspects of intranet portals, pages, UX/UI, HTML & other Office tools
	.
Qualification	Bachelor’s degree in any stream	·
.	.
Overall Work Experience		·
Minimum 4-5 years of experience in a similar role	.
Behavioural Attributes	Strong customer focus Good analytical skills Strong communication and interpersonal skills Identifying issues and problem solving Inclination towards innovation thinking & solutions	·
.	.

Company

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

About the company

Tata Tele Business Services is a leading player in the connectivity and communication solutions market serving enterprise customers. With services ranging from connectivity, collaboration, cloud, security, IoT and marketing solutions, it offers a comprehensive portfolio of ICT services for businesses in India. Tata Tele Business Services provides solutions that allow enterprises to be resilient and maintain business continuity in a flexible, scalable and secure manner. It follows a progressive approach of partnering with Small & Medium Businesses (‘SMBs’) as their trusted technology enabler, empowering them with a comprehensive portfolio of connectivity and digital solutions. Tata Tele Business Services' objective is to provide products and services that significantly impact the competitiveness of our customers and enable them to Do Big. Delivering customer delight with solutions through a deeper understanding of unique customer needs makes Tata Tele Business Services one of the most reliable service providers.

Skills

content creation

end-to-end

ethics

HTML

interpersonal skills

IoT

project management

SSL

SSO

statistics