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Centralized Billing Governance
- Oversee end‑to‑end residential billing operations across projects, including demand notes, milestone billing, adhoc charges, credit notes, and final demand.
- Ensure strict adherence to customer agreements, approved payment plans, milestone schedules, and price sheets.
- Drive standardization of billing processes, formats, checklists, and controls across all residential projects.
- Act as the central authority for billing approvals, validations, and escalations.
Regulatory & Statutory Compliance
- Ensure billing compliance with RERA provisions, including milestone‑linked billing, disclosures, and customer communication.
- Ensure accuracy and compliance with GST regulations, including tax computation, invoicing structure, debit/credit notes, and reconciliations.
- Coordinate with tax, legal, and audit teams for internal audits, statutory audits, and regulatory reviews related to billing.
Revenue Assurance & Financial Controls
- Ensure alignment between construction progress, engineer certifications, and billing milestones.
- Support finance teams for revenue recognition, customer ledger accuracy, and statutory reporting.
- Monitor billing exceptions, deviations, and overdue cases; recommend corrective actions.
- Strengthen internal controls to mitigate revenue leakage, billing errors, and compliance risks.
Stakeholder Management
- Work closely with Project Teams, Sales, CRM, Legal, Finance, Treasury, and IT to ensure seamless billing execution.
- Provide timely resolution to customer billing escalations in coordination with CRM and legal teams.
- Interface with senior management on billing status, risks, and key observations.
Systems, MIS & Process Improvement
- Drive effective usage of ERP / billing systems (SAP or equivalent) for residential projects.
- Develop and publish monthly MIS, dashboards, and exception reports on billing efficiency, delays, and compliance.
- Lead system enhancements and automation initiatives related to billing workflows and controls.
Team Leadership
- Lead and mentor the Central Billing team, ensuring clarity of roles, productivity, and accuracy.
- Conduct periodic reviews, capability building, and performance management for team members.