Professional FT-Service Planning & Mktg-PVBU-Sales, Marketing & Customer Care-TMPV

Purpose of the RoleTo provides PV warranty system support and daily warranty claim management. Responsible for regular warranty claims settlement in system, Warranty system master data management related to claims. Resolution of field warranty claim related issues. Acceptance of correct claims as per the warranty criteria. Responsible for overall PV warranty claim acceptance in system.Job ResponsibilityPV vehicle Warranty claim acceptance in system – timely without pendency Master Data Management (Fail/Job Code/Model/FSB Rate/etc. masters updation)Monthly MIS, Tracking of specific claims till closureResolution of field warranty claim related issues. Acceptance of correct claims as per the warranty criteria.Support Management (Support CPs / Field Service by query resolution)Warranty Reports preparationFailed part management, part receipt tracking coordination Discussion with Manger for high value claim acceptance & appropriate action.Highlight the system level issues to manager & get it resolved Stakeholder Profiles & Nature of InteractionsInternal:State Service ManagerRTSM (Regional Technical Service Manager) Product LineField Service Team (CSMs/SPMs – Customer support Manager, Spare Parts Manager)CTC TeamPlant Technical / ERC TeamCustomer Quality team / QA TeamPurchase TeamTLC TeamProduct line teamDesired Candidate ProfileQualification – DiplomaExperience – 5+yearsSkills & CompetenciesDesirable SAP and CRMDMS knowledge for claims processingAutomobile / Electrical and Electronics knowledgeAnalytical skills, Fluency in English, Hands on in Excel and PPT

Part of the USD 165 billion Tata group, Tata Motors Limited (BSE: 500570 and 570001; NSE: TATAMOTORS and TATAMTRDVR), a USD 44 billion organization, is a leading global automobile manufacturer of cars, utility vehicles, pick-ups, trucks, and buses, offering an extensive range of integrated, smart, and e-mobility solutions. With 'Connecting Aspirations' at the core of its brand promise, Tata Motors is India's market leader in commercial vehicles and ranks among the top three in the passenger vehicles market. Tata Motors strives to bring new products that captivate the imagination of GenNext customers, fuelled by state-of-the-art design and R&D centres located in India, the UK, the US, Italy, and South Korea. By focusing on engineering and tech- enabled automotive solutions catering to the future of mobility, the company's innovation efforts are focused on developing pioneering technologies that are both sustainable and suited to the evolving market and customer aspirations. The company is pioneering India's Electric Vehicle (EV) transition and driving the shift towards sustainable mobility solutions by developing a tailored product strategy, leveraging the synergy between Group companies and playing an active role in liaising with the Government of India in developing the policy framework. With operations in India, UK, South Korea, Thailand and Indonesia, Tata Motors markets its vehicles in Africa, the Middle East, Latin America, Southeast Asia, and the SAARC countries. As of March 31, 2024, Tata Motors' operations include 90 consolidated subsidiaries, two joint operations, five joint ventures, and numerous equity-accounted associates, including their subsidiaries, over which the company exercises significant influence.