CRM at Tata Motors

Responsibilities: - Manage Customer Relationship Management (CRM) for Tata Motors dealerships, including lead management, test drive bookings, and customer interactions. - Coordinate with dealerships to ensure timely response to customer queries and grievances. - Analyze customer data and provide insights to improve customer experience and sales. - Assist in developing and implementing CRM strategies and policies. - Monitor and report on CRM performance metrics. - Collaborate with cross-functional teams to enhance customer engagement and satisfaction. Requirements: - Bachelor's degree in Marketing, Business Administration, or a related field. - 2-5 years of experience in a CRM or customer service role, preferably in the automotive industry. - Strong communication and interpersonal skills. - Proficiency in customer relationship management software and data analysis tools. - Ability to work in a fast-paced, dynamic environment and meet deadlines.

Tata Motors is a leading global automobile manufacturer with a comprehensive range of cars, utilities, and commercial vehicles. The company is the flagship entity of the Tata group and is India's largest automobile company, with consolidated revenues of INR 2.78 trillion (USD 36.5 billion) in 2021-22. Tata Motors has operations in India, the UK, South Korea, Thailand, South Africa, and Indonesia through a strong global network of 103 subsidiaries, 9 associate companies, 4 joint operations, and 2 joint ventures.