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Job Description
Important Requirement
Candidates must have prior work experience with Tata Motors.
Only applicants meeting this requirement should apply.
Job Type: Full-time, Permanent
Work Location: In person – Padal, Balasinor, Gujarat
Who Are We?
Lata Motors is a Tata Motors Authorized Service Workshop specializing in the maintenance and repair of heavy and light commercial vehicles, including trucks, tippers, buses, and goods carriers.
The workshop is recognized for its quick turnaround time, skilled technical workforce, availability of genuine spare parts, and strong focus on vehicle uptime.
Lata Motors ensures fleet owners minimize breakdowns and maximize productivity. Fully aligned with Tata Motors service and warranty standards, we deliver reliable, transparent, and customer-focused service to transporters, logistics companies, and commercial fleet operators.
About the Role
Lata Motors is seeking an experienced Warranty Manager & Workshop Manager to oversee complete warranty operations and workshop management for the Tata Motors Commercial Vehicles division.
This dual-role position requires strong technical expertise, leadership capability, and deep understanding of commercial vehicle service operations. The ideal candidate will ensure smooth warranty claim processing, efficient workshop functioning, customer satisfaction, and strict adherence to Tata Motors’ standards and guidelines.
Key Responsibilities
Warranty Management
- Manage end-to-end warranty claim processing as per Tata Motors’ policies and guidelines.
- Ensure timely submission, follow-up, and closure of warranty claims.
- Monitor claim timelines, approvals, rejections, and maintain MIS reports.
- Coordinate with Tata Motors officials for claim audits, approvals, and compliance.
- Ensure quality assurance and adherence to OEM standards across all documentation.
- Analyze claim trends, failures, and provide technical feedback to improve workshop performance.
Workshop Management
- Oversee daily workshop operations for commercial vehicles, ensuring productivity and efficiency.
- Allocate jobs to technicians based on skills, workload, and operational priorities.
- Conduct daily morning meetings, review job progress, and monitor TAT (Turnaround Time).
- Ensure effective resource planning, workshop layout efficiency, and manpower utilization.
- Handle customer escalations professionally and ensure timely resolution.
- Maintain a clean, safe, and organized workshop environment as per OEM audit standards.
Team Leadership & Governance
- Lead, train, and mentor the workshop and warranty team to achieve performance targets.
- Build a collaborative, high-performing team culture focused on quality and service excellence.
- Guide the team through complex technical cases or customer concerns.
- Define KPIs for teams and individuals; monitor performance regularly.
- Conduct internal governance reviews and support external audits.
Process & Compliance
- Ensure compliance with Tata Motors service processes, warranty guidelines, and corporate standards.
- Review and implement process improvements aligned with evolving business requirements.
- Maintain accurate documentation, records, and audit-ready reports.
- Work closely with parts, service advisors, technicians, and CRM teams for smooth operations.
Required Skills and Experience
Functional Expertise
- Strong knowledge of Tata Motors Commercial Vehicle warranty systems and processes.
- Hands-on experience with warranty audits, technical cases, and claim management.
- Proficiency in DMS, CRM, SAP, or similar dealer management systems.
- Strong analytical mindset with a digital-first approach.
Technical Skills
- In-depth understanding of commercial vehicle aggregates, electrical and mechanical systems.
- Ability to interpret technical reports, job cards, and diagnostic data.
Leadership Skills
- Proven ability to lead, motivate, and manage workshop and warranty teams.
- Strong coordination and communication skills with OEM, customers, and internal departments.
- Ability to drive productivity, discipline, and continuous process improvement.
Language Proficiency
- Must be fluent in English and Hindi (Read, Write, Speak).
- Knowledge of the local language is an added advantage.
Why Join Lata Motors?
- Work with a trusted Tata Motors authorized service partner in the region.
- Lead a skilled team in a high-impact role within the Tata Motors CV ecosystem.
- Direct contribution to customer satisfaction, service quality, and dealership performance.
- Be part of a professional environment that values integrity, operational excellence, and continuous improvement.
Click on Apply to know more.