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ESSENCE OF ROLE- Key Responsibilities
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Allocation Processing
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- Allocate received payments to respective customer accounts
- Process direct debit returns, contact and follow up with customer
- Receive and process payment advise
- Interact through email and telephone with the retained market teams to agree on the monthly payments
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Receivables processing
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- Receive and check the post billing information & credit memo
- Process deferred payments and instalment plans
- Perform AR closing and bad debts write-offs
- Perform proactive cash collection
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Payment Processing
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- Perform direct debit of bills to customer accounts
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Customer Response
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- Send account statements, on requisition
- Follow up with customers by mail/ phone for overdue accounts to ensure timely payment
- Send monthly statements to roaming partners who have a net credit balance
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Quality Assurance & SLA compliance
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- Adherence to process SLAs
- Adhere to quality assurance guide and maintain high levels of quality while delivering services to respective circles
- Ensure client satisfaction as per pre-defined levels for the process
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SOX compliance and Internal controls
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- Maintain documents relating to SOX Compliance and Internal Controls
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Teamwork & Communication
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- Displaying good team player skills by involving self in extracurricular activities in the SSC
- Responsible for own learning and development with guidance from team leader / manager
- Ensure a ‘customer centric’ and ‘partnership approach’ to develop strong relationships with other working groups
- Effective communication of issues across the SSC and working groups
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