Lead Technical Program Manager

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Target in India operates as a fully integrated part of Target's global team and has more than 4,000 team members supporting the company's global strategy and operations. At the heart of Target's of enabling elevated customer experience, and shaping the Future of Intelligent Customer Service, the Service Center team is redefining how service is delivered across Stores, Guests, Business Partners, and internal Team Members. Our mission is to create a world-class, tech-enabled service experience that's fast, intuitive, and personalized. Engineers and technologists on this team work on a modern, cloud-native service enablement platform that integrates cutting-edge vendor solutions with open-source technologies. From powering seamless self-service interactions to enabling complex assisted support journeys, our systems are built for scale, performance, and innovation. One of the most exciting aspects of this portfolio is our deep investment in Generative AI. We're pioneering the use of text and voice AI to build intelligent virtual multi-agents, driven help experiences, and voice-assisted support tools pushing the boundaries of what's possible in digital service, while driving insights and analytics at scale Joining the Service Center team means being part of a forward-thinking, innovation-first environment where technologists are empowered to build with purpose, experiment with new technologies, and shape the future of intelligent support for millions of users. As a Technical Program Manager (TPM) on the Service Center Technology team at Target, you will play a pivotal role in transforming our Service Center ecosystem. Your primary focus will be on leading the technical program management of modernization initiatives in Workforce Management (WFM) and Digital Servicing within the contact center space and accelerating the journey for GenAI solutions. You will collaborate closely with cross functional engineering, product, architecture, and operations teams to drive large-scale initiatives that enhance efficiency, scalability.

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Target in India operates as a fully integrated part of Target's global team and has more than 4,000 team members supporting the company's global strategy and operations.