Fulfillment Team Lead

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT FULFILLMENT

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships, products safely, efficiently and effectively to deliver convenience and quality for our guests.

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of:

• Guest service fundamentals and experience building a guest first culture on your team
• Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Process improvements and workload efficiency
• Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating, and retaining talent.

As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard.
• Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your leader.
• Utilize your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery and service standards.
• Review all fulfillment reporting to identify gaps and develop a plan to resolve.
• With direction from your leader, create daily plans for your team.
• Be an expert of operations, accuracy, process and efficiency.
• Enable efficient delivery to our guests by leading pickup and ship from store workload.
• Evaluate and recommend candidates for open positions and develop a guest-centric team. Support your leader in their onboarding.
• With your leader establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations. Close any training gaps through coaching conversations.
• Work a flexible work schedule that aligns to guest and business needs (this includes early morning, evening, weekends and holidays).
• Ensure supplies are ordered timely and stocked. Partner with your leader for ordering.
• If applicable, as a key carrier, follow all safe and secure training and processes.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Address all store emergency and compliance needs.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks.
• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
• Lead by thanking guests and let them know we’re happy they chose to shop at Target.
• All other duties based on business needs

WHAT WE ARE LOOKING FOR

This may be the right job for you if:

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be a Fulfillment Operations Team Leader. But, there are a few skills you should have from the get-go:

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations as needed
• Climb up and down ladders
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others, and team lift items 45-100 pounds
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed