IT Help Desk Analyst

Responsibilities: Provides technical support via telephone, email, online chat, or in-person for end-users by troubleshooting and resolving hardware, software, and network-related issues. Responds to incoming support requests in a timely manner and escalates issues to the appropriate department or team when necessary. Documents all support interactions and resolutions in the IT ticketing system. Requirements: Associate's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. At least 1-2 years of experience in an IT Help Desk or technical support role. Strong communication and interpersonal skills to effectively interact with end-users. Knowledge of common desktop operating systems, software applications, hardware, and network troubleshooting. Ability to multitask, prioritize tasks, and work in a fast-paced environment.

Tampa General Hospital is a not-for-profit, quaternary care medical center that serves as the region's only level I trauma center and one of the most comprehensive medical facilities in West Central Florida. It also is the primary teaching hospital for the USF Health Morsani College of Medicine. With 1,041 beds, Tampa General offers the most advanced and comprehensive care in the region.