TalkTalk Insight Analyst

As an Insight Analyst here at TalkTalk you'll be a key member of the Insights team where you'll collaborate with colleagues from across TalkTalk to shape, deliver and optimise our strategy and performance by delivering data-driven actionable analysis We're a fast-paced environment and an ever-evolving business, so if you're an experienced Insights Analyst who's energetic and enjoys a challenge you'll never be bored at TalkTalk You'll have the opportunity to work on multi-million-pound projects with clear role accountability and the opportunity to develop yourself and your career further The Insight team are responsible for providing value-added insight and analytics to the business, whilst this Insights Analyst role provides insight on a variety of key business metrics - base management, churn management, upsell opportunity, operational analysis, etc In this role, you'll be tasked with providing insight that uncovers issues and opportunities across the consumer base which will drive business value and/or customer experience improvement You'll conduct user requirement analyses and establish best approach, whilst problem-solving and brain-storming core issues With the support of your manager and colleagues, you'll drive your own development You'll read and prepare data for analysis, ahead of delivering data insights that provide actionable outputs Collaborating with colleagues at all levels, including senior stakeholders, you'll support the delivery of Insight & Analytics team objectives and projects

TalkTalk is a connectivity provider serving 4 million customers. Originally founded as a subsidiary of Carphone Warehouse, it was demerged as a standalone company in 2010. TalkTalk boasts a number of firsts in the industry; including launching free calls between its customers, providing a whole-home filtering service, and bringing WiFi 6 router technology to the UK. In hopes of optimising the experience of its broadband customers, TalkTalk has partnered with DZS, which is a leader in access and optical edge infrastructure and cloud software solutions. TalkTalk will leverage the market-leading technologies of DZS, including DZS CloudCheck and Expresse Cloud EDGE, towards reducing call escalations, minimising equipment replacements and shortening call handling times. In 2022, TalkTalk acquired rival SSE from Ovo Energy, in order to bolster its customer portfolio. Rumours of its own acquisition by Virgin Media O2 followed that same year, though the deal did not come to fruition. The company also agreed a partnership with Telecom Acquisitions, the manager of a number of broadband ISP brands and products, which includes TalkTalk securing the controlling stake in the company.