Senior Technical Program Manager

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! About the Role We're looking for a highly organized and strategic Technical Program Manager (TPM) to lead complex, cross-functional initiatives across our Product & Engineering teams. In this role, you'll drive execution from planning through release, ensuring alignment, accountability, and delivery across multiple stakeholders. You'll be the connective tissue that turns strategy into action, managing programs that accelerate product delivery, improve operational efficiency, and reduce delivery risk. Responsibilities Drive end-to-end program management for key product and platform initiatives — from roadmap alignment through release Collaborate with Product, Engineering, Design, QA, and cross-functional teams to scope projects, define milestones, and track progress Build and maintain operating cadences such as planning sessions, status reviews, and retrospectives to ensure visibility and execution Identify and proactively manage risks, dependencies, and trade-offs across teams Ensure readiness for releases through coordination of QA, documentation, support enablement, and stakeholder communication Drive continuous improvement in product delivery processes, tooling, and team operations Provide clear reporting and program insights to leadership, escalating issues and blockers early Act as a strategic thought partner to team leads, helping translate vision into actionable plans Qualifications 5–8+ years of experience in Technical Program Management, Product Operations, or a related role within a SaaS or tech environment Strong understanding of agile development practices and SDLC Proven ability to lead large, cross-functional programs with multiple workstreams Exceptional organizational, communication, and stakeholder management skills Comfortable with ambiguity, change, and fast-paced environments Experience with program tracking tools (e.g., Jira, Asana, Confluence, Smartsheet) Technical background or familiarity with engineering concepts is a strong plus Nice to Have Experience working with globally distributed teams Background in release management or product operations PMP, Scrum, or Agile certification

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.