Training Specialist - Customer Service

Our Team is growing, and we need ENERGETIC TRAINERS to help pave the road for our new hires for success! Responsibilities Hosting the TalentPop Training Classes via Zoom calls and being able to discuss the topics included in the training outline. This role would require you to speak and be on Zoom with your camera open 50-70% of your shift. Training the newly hired agents on Company Policies, Guidelines, Tools/Software, Resources, and other relevant topics would help the newly hired employees prepare for the new role. Training our current team members, focusing on relevant topics to maintain and improve their skills. Hosting the Onboarding Week training and determining the candidates who will advance in the application process based on their performance during the training and assessment. Conducting thorough evaluations and assessments for each participant in the training program, closely collaborating with the team lead to ensure continuous improvement and enhancement of their knowledge and skills. Hosting one-on-one and group training sessions via Zoom calls with the agents on different tools/software e.g. Shopify, Zendesk, Gorgias, Re: Amaze, Freshdesk, etc. Creating new training materials and developing a training plan for the agents on different software and topics relevant to their roles.